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Electronic Commerce

Table of Contents:
Definition and Overview
1. Basic Function of Electronic-Commerce Systems
2. Hosted Electronic-Commerce Services: A Service Provider's Perspective
3. Electronic-Commerce Requirements
4. Task Categories
5. Components of Hosted Electronic-Commerce Systems
6. Implementation Scenarios
Self-Test
Glossary
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Self-Test
1. What are two of the benefits of hosting an electronic-commerce system for a service provider?
a. increased sales and duplicate databases
b. improved brand presence and elimination of the need for customer support
c. increased advertising and transaction revenue
d. increased sales and improved ability of customers to compare vendors' prices
2. What is the benefit to the merchant of a hosted electronic-commerce service?
a. the merchant can focus on its core business
b. a transaction processor is not needed within the system
c. catalog information can only be updated weekly
d. the service provider assumes the merchant's bad debt risks
3. What components of an electronic-commerce system always reside with the end customer?
a. gateway server to financial institutions
b. electronic credit- and debit-card capability
c. transaction server
d. electronic catalog
4. What are the potential benefits of integrating an electronic-commerce system with other business processes?
a. Web developers can create Web pages quickly and easily
b. service providers can leverage Web-hosting and electronic-directory services to enhance electronic-commerce services
c. efficiencies and effectiveness can be gained in areas of customer service, inventory management, and billing
d. efficiencies can be obtained in the area of human resource policies and benefits
e. both a and b
f. both c and d
5. What two tasks are related to client enablement and support?
a. store setup and catalog maintenance
b. PC installation and router configuration
c. site administration and operation
d. advertisement creation and transaction pricing
6. Which of the following is a benefit of hosted electronic-commerce services for a service provider?
a. reduced costs of distributing its goods and services
b. hosting and enablement revenue
c. volume discounts on server technology
d. proprietary network environment
e. all of the above
7. Which of the following does not play a part in an electronic-commerce system?
a. end consumer–electronic credit capability
b. transaction server to handle payments
c. gateway server to communicate with financial institutions
d. personal productivity application suites
8. By the close of 1998, retail on-line buying will be in the millions of dollars.
a. true
b. false
9. Although merchant and customers will benefit greatly from electronic commerce, service providers have very little to gain.
a. true
b. false
10. Electronic-commerce confidentiality is maintained on the merchant's end with electronic wallets or credit-card software.
a. true
b. false
Glossary >>

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