Table of Contents:

Definition and Overview

1. Introduction

2. Why Are SLAs Important?

3. What Are the Basic Components of Frame Relay SLAs?

4. What Service Levels, by Components, Should Be Negotiated with the Service Provider?

5. Carrier Compensation: What Does It Mean?

6. How Can We Ensure That the Service Provider Is Meeting the Agreed-upon Service Levels?

7. What Are the Next Steps in Implementing and Monitoring Frame Relay–Service Levels with the Service Provider?

Self-Test

Glossary

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CIR
committed information rate

CPE
customer premises equipment

CSU/DSU
channel service unit/data service unit

DE
discard eligible

FRAD
frame relay access device

HTTP
hypertext transfer protocol

PING
packet Internet groper

SLA
service-level agreement

SNA
systems network architecture

SNMP
signaling network management protocol

TCP/IP
transmission control protocol/Internet protocol

WAN
wide-area network