1. Service providers are seeking to create a distributed application services model that looks more like vertically integrated service creation and less like distributed enterprise information technology (IT).

2. The weak link in service integration is the connection between network-focused service elements and back-office IT.

3. Developed in the 1980s, the __________ was an attempt to overcome the inherent limitations and costs present in the mainframe-like proprietary services model.

4. Which of the following is not true of IN?

5. Service creation environments (SCEs) are designed to model the network switching component as well as billing and customer care.

6. Which of the following groups are the most audible proponents of embracing an application services framework?

7. Application services framework __________ changes to mediation and ___________ cost.

8. Integrated customer care and flow-through provisioning issues are most acute when offering bundled Web, local, long-distance, and virtual-private-network (VPN) services.

9. In the new services model, flow-through processes require more IT integration with services.

10. A vertically defined customer service interface will be able to support fast product rollouts and shortened lifecycle expectations.