Table of Contents:

Definition and Overview

1. The New Rules of Telecommunications

2. Why We Need an Application Services Framework

3. Mediation: A Next-Generation Methodology

4. Application Services Framework: Mediation for Flow-Through Processes

5. Transitioning to an Application Services Framework

6. Conclusion

Self-Test

Glossary

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API - application programming interface

BSS - business support system

CDR - call detail record

CLEC - competitive local exchange carrier

CORBA - common object request broker architecture

CSR - customer service representative

DSL - digital subscriber line

IN - intelligent network

IT - information technology

OSS - operational support system

QoS - quality of service

SCE - service creation environment

TMN - telecommunications management network

VPN - virtual private network